Privacy policy

This privacy policy applies between you, the user of this website, and Kawaii Cookies and Cakes, the owner and provider of this website. We take the privacy of your information very seriously. This privacy policy applies to our use of any and all data collected by us or provided by you in relation to your use of the website.

We collect data the following ways:

1: Data is given to us by you when you contact us through the website, by phone, email or any other means.

2: Data is collected automatically about your visit to the website. This helps us make improvements to website content and navigation and includes your IP address, the date, time and frequency with which you access the website and the way you use and interact with its content.

We will use technical and organisational measures to safeguard your data. We store your data on secure servers and will only hold your data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy.

Returns Policy

Please be aware that due to the perishable nature of our products, we are not able to refund for damaged items or returns made to us due to:

Buyer submitting incorrect address details

Buyer not collecting item if taken to local collection point

Buyer not collecting item if delivery attempt fails

Incorrect item ordered/change of mind

Multiple delivery attempts made

We may repost returned items at buyers cost.

We take the utmost care in packing our products, but due to the nature of baked goods, occasionally breakages may happen. By ordering our products you agree that Kawaii Cookies and Cakes can not be held liable for damaged products. We may offer a partial refund/store credit at our discretion.

In exceptional circumstances, if there is a problem with your order you will be entitled to a refund, exchange or store credit, providing the item is returned to us in its original packaging, within 7 days of your receipt of product. You must contact us prior to any return to let us know why you will be returning the product. All refunds will be processed within 7 days of receipt of product and upon confirmation of valid return reason.

If a product is returned in contravention of this policy, we will not refund the postage or purchase price of any products. We may retain any products until payment is received for re-delivery of product. If no such payment is received after 7 days, we retain the right to dispose of any returned products accordingly.